How will my goods be delivered?

We deliver within the United Kingdom , EU, Republic of Ireland & Channel Isles and worldwide. Our standard delivery time is 5-7 working days in EU from the time we process your order subject to stock.

The delivery pricing that you see in the shopping basket is calculated on the individual products rather than a flat rate fee. This gives us the ability to make sure the cost of shipping more accurately reflects the products you are buying.
All of the above delivery details apply to UK mainland ONLY. Orders to the EU, Republic of Ireland and outlying Islands may incur a surcharge, please call for more details before ordering.

All Items will be delivered to you by Royal Mail Recorded Delivery.
More information you can find on the website: http://www.royalmail.com/portal/rm 

Solar Energy Shop In UK welcomes you on their website and would like to thank you for your interest in the products we offer. Solar Energy Shop In UK is strongly committed to customer satisfaction and wants to give you the highest transparancy possible concerning the use of customer information.

1. How we use your personal information

Personal information will be collected and used if necessary within the support processing of a purchase transaction of the customer in relation to the sale of Solar Energy Shop In UK products. This information includes customer name, date of birth, address, payment method (i.e.: credit card number, account details), telephone number and email address.

2. Collecting, using and deleting customer information 

Personal information for identification (i.e.: name and address) and contractual notes (i.e.: order information, product selection, etc.) will only be collected and used if required for contract reasons, its content design or modification. The customer information will be deleted in the calendar year following the completion of the contractual relationship provided they are not collected and used as for usage data (customer account) or billing information or due to legal regulations. Solar Energy Shop In UK may disclose information on request by authorised agents in some cases, if required for criminal proceedings.

3. Using information in reference to non payment 

OIf actual references have been established, which are required to reveal as well as prevent service acquisitions by false pretences and other illegal claims of service by Solar Energy Shop In UK, Solar Energy Shop In UK is entitled to collect and use personal information to enforce their own demands.

What if something does go wrong? You need to know you're not going to be left in the lurch, so we provide you with a dedicated returns department and a personal contact to take care of any problems you may have experienced. If you no longer require your product or it develops a fault, follow these 3 simple steps.

STEP 1

Send an email to customerservices@solarshop-uk.co.uk stating:
Name:
Order no:
Reason for return:

STEP 2 

You will soon receive an RMA number via email, and we'll contact you to arrange the best way to return of the goods.

STEP 3 

Once we receive your items back we will then send your your replacement product.

If you do need any more help either give us a call or contact our Customer services team.

Adding an item to your shopping basket

The Shopping Basket is where you store the items you want to buy. You can always delete items from the Shopping Basket or save them for later if you change your mind.

When you find the items you're interested in, click the "Add to Basket" button.

You can add as many items to your shopping basket as you wish. When you've finished shopping, click the "Basket" button in the top right of the page.

This will take you to a page detailing the full contents of your shopping basket. Here you will have the option to delete items, if required.

Once you are happy with your selection, click the ‘Proceed to Checkout’ button to begin processing your order via our own payment systems or select PayPal to pay via a PayPal account.

Creating an account

New customers will need to create an account before proceeding with their order. This will only take a few minutes and you will be able to securely store your delivery details for future orders. Existing customer will be able to Login using there email and password.

When you click the ‘Register’ button you will be taken to a form, which you will need to complete in full.

Billing Information

The form will ask you for your name and billing address. Please note that this must be the address where your credit card is registered.

Log in detail

Your email address will become your ‘User’ name, so please double check you have entered your email details correctly.

Choose a password for your account. Solar Energy Shop In UK will not choose a password for you. You'll be able to use your e-mail address and password to make changes to your order and account information any time you like, so make sure you remember which e-mail address and password you used. Once the account is set up, Solar Energy Shop In UK will email you a reminder of your log in details.

Delivery Address

Here you can enter an alternative delivery address, or if you are an existing customer you will have the option of selecting a previously saved address.

Delivery Options

Here you can select a number of delivery options to suit both your needs and budget.

Payment Details

Next, you will be asked to choice payment method. We accept PayPal and Purchase Orders.  Please login to PayPal account or enter Purchase Order number.
PayPal accept VISA, MasterCard, American Express, Delta and Switch/Solo.

You will then be asked to confirm your order. Check over your order details and when you are ready click ok. You will receive a message on screen saying ‘Thank you for your order’.

If you experience any problems or require further assistance, please email our Customer Service team or call us on between 8.00am & 5pm, Monday to Friday.

If you wish to cancel an order, please email our Customer Service team.

How safe is shopping on Solar Energy Shop In UK?

Solar Energy Shop In UK use PayPal payment platform. PayPal uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

What do I do if my product breaks down during the guarantee period?

Look for any visible signs of the breakdown and consult the troubleshooting guide in the manufacturer`s handbook or on their website. If the problem cannot be solved, please contact the product manufacturer. You will be asked for details of the model number and date of purchase. Your despatch note provides this information and acts as your guarantee, so please make sure that you keep it throughout your guarantee period.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email. We will email you a despatch note once your item has been despatched. Most items will be delivered to you within 3-5 days.

Payment

You can pay for your order by PayPal. It's the faster, safer way to make an online payment. PayPal accept VISA, MasterCard, American Express, Delta and Switch/Solo.

Product Pricing 

We have a competitive pricing policy where we monitor our competitors and deliver you very competitive prices.
All products are available at the time of purchase unless you are pre-ordering when the product will be made available as soon as possible after the time of purchase.